To shop with us or receive services from ‘THE ADAVIYA GALLERY’ Payments, you need to:
- be at least 18 years old;
- have a credit or debit card that we accept we and ‘THE ADAVIYA GALLERY’ Payments accept (see bottom of page for details of current payment providers); and
- be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.
You can only place an order for an ‘THE ADAVIYA GALLERY’ Brand Partner product if you are a consumer. We are unable to sell ‘THE ADAVIYA GALLERY’ Brand Partner products to businesses (and will therefore also be unable to supply VAT invoices in relation to any ‘THE ADAVIYA GALLERY’ Brand Partner orders).
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We or (if you’re buying from an ‘THE ADAVIYA GALLERY’ Brand Partner) ‘THE ADAVIYA GALLERY’ Payments then carry out a standard pre-authorisation check to make sure there’s enough money on your card to pay for or towards the order.
We only accept your order once payment has been approved and we or ‘THE ADAVIYA GALLERY’ Payments have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method and whether you purchased from an ‘THE ADAVIYA GALLERY’ Brand Partner (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
All products remain ‘THE ADAVIYA GALLERY’ property or the property of the relevant ‘THE ADAVIYA GALLERY’ Brand Partner until full payment of the purchase price is received by either us or ‘THE ADAVIYA GALLERY’ Payments, as the case may be.
Very occasionally, we or ‘THE ADAVIYA GALLERY’ Payments may need to refuse or cancel an order or close, block or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with Customer Care and they’ll be happy to speak to you about it.
You can end this agreement with ‘THE ADAVIYA GALLERY’ Payments at any time by ceasing to use the ‘THE ADAVIYA GALLERY’ Fulfils service to purchase Brand Partner products, but if you do, you won’t be able to pay for ‘THE ADAVIYA GALLERY’ Brand Partner products. You can’t cancel any payments that you’ve already made through ‘THE ADAVIYA GALLERY’ Payments.
Products sold by ‘THE ADAVIYA GALLERY’ Brand Partners are excluded from affiliate cashback reward schemes. You therefore won’t receive cashback on any order made with an ‘THE ADAVIYA GALLERY’ Brand Partner.
There’s a lot going on here at ‘THE ADAVIYA GALLERY’ HQ and from time to time our busy ‘THE ADAVIYA GALLERY’ers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
We may personalise your user experience on our Apps and Website (including for example, by recommending, prioritising or deprioritising the display of certain products or categories of products) by taking into account your browsing and shopping history including your rate of returns and number and value of orders, as well as other factors. For more detail, please see this page.
All returns:
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
All returns are subject to our ‘THE ADAVIYA GALLERY’ Returns Policy.
All returned items should be sent back to us in their original condition together with the original packaging and all ‘THE ADAVIYA GALLERY’ and brand tags.
Footwear – only try on footwear on carpeted floors to protect the soles. They must also be returned with the original box (if any) and any original shoe or dust bags (if any).
All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.
If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.
Fair use
Where we suspect fraudulent activity, including but not limited to suspicious claims relating to orders not being received, items missing, way, waaay more than even the most loyal ‘THE ADAVIYA GALLERY’ customer would order or where we refuse multiple returns by you (see ‘When we may withhold issuing a refund’ below), returning items worn/used and not matching what was originally ordered, we might have to withhold issuing a refund and block your account and any associated accounts.
If your account has been deactivated and you need to make a valid return, please refer to the account closure email we sent you where you will find details on how to make a valid return. You will be responsible for the cost of returning the goods to us. Any returns will be processed as normal when they reach our warehouse.
Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.
